Shipping policy
1. Shipping Costs
-Shipping costs to EU countries: €39.90 per parcel, regardless of package size or weight.
-Shipping costs are added to the order total during checkout and are always visible before payment.
-We may offer free shipping during promotions or sales. Please check the promotion terms at checkout.
2. Shipping Methods
-We use a reliable and well-known courier services to ensure your products arrive safely and on time.
3. Delivery Time
-Delivery time for postal parcels is typically 3–7 business days from payment of the order.
-Delivery times may vary during peak seasons (e.g., Christmas) or due to exceptional circumstances.
-Please note that delivery delivery times may vary depending on your location.
4. Delivery Address
-Please ensure your delivery address is correct when placing your order.
-A complete and accurate address (street, postal code, city, country) ensures smooth delivery.
-We are not responsible for delays or issues caused by incorrect or incomplete addresses.
5. Tracking
-Once your order has been shipped, you will receive a tracking code by email. Use the tracking code to monitor your parcel and check its delivery status.
6. Delivery Delays
-While we make every effort to deliver products on time, we are not responsible for delays caused by courier errors, weather conditions, or other unforeseen circumstances.
7. Unclaimed or Failed Deliveries
-If the parcel is not collected on time, it will be returned to us and shipping costs are non-refundable.
-If your parcel has not arrived on time or you experience any delivery issues, please contact our customer service as soon as possible.
Contact and Customer Service
-If you have any questions regarding shipping, delays, or other delivery matters, please contact our customer service:
-Email: tyokalufix@gmail.com