Refund policy

Since the products we sell are used, we cannot offer a warranty. However, we do our best to ensure that our customers are satisfied with their purchases. Below, we explain our policies for returns and refunds.

1. Right of Return

You have a 14-day right of return for products purchased from our online store. The right of return applies if the product is defective or does not match the description. The right of return does not cover products damaged due to the customer's actions.

2. Conditions for Returns

The right of return applies only if:

The product is defective or does not function as expected.

-The product does not match the description on our website (e.g., incorrect model, wrong specifications, or missing parts not clearly mentioned in the product description).

-The product is returned to us within 14 days of delivery.

-The product has no damage caused by the customer’s negligence.

Please note that we cannot guarantee perfect functionality for used products. In case of a defective product, we ask that you contact us as soon as possible.

3. Return Process

If you wish to return a product, contact our customer service within 14 days of receiving the product. Return requests should be sent by email to:
tyokalufix@gmail.com

To initiate the return process, please provide the following information:

-Order number

-Details of the product to be returned

-Reason for the return (e.g., defective product or product does not match the description)

After receiving your request, our customer service will provide detailed instructions on how to return the product.

4. Refunds

Refunds are issued to the original payment method once the returned product has been received and inspected. Refunds cover the product price only; shipping costs are non-refundable. Processing the refund may take 5–10 business days, depending on the payment method and bank processing times.

5. Customer Service

If you have any questions regarding our return or refund policies, or if you want to report a product that is defective or does not match the description, please contact our customer service at:
tyokalufix@gmail.com